Packing Instructions

The post office and takkyubin companies are generally very careful. I’ve seen a lot less transit damage than in England. So far every single time it happened was because the packaging was inadequate. This is easy to avoid.

Rule #1 Use a Strong Sturdy BOX

Is the box strong enough?

It must be a in box, and it must be strong.


It goes in the back of a truck, with other packages landing on top of it. The purpose of the box is to support the weight of other packages on top. No matter how much padding you put around the laptop, if the box can’t take the punishment the laptop will – resulting in screen damage, most often. Not fun! Plus you may not be able to claim if the package is not damaged on the outside – which is not likely, so you’re in for an expensive repair you’ll have to cover yourself. This is easily avoided – please please use a strong sturdy box.

Tip: Most supermarkets have boxes ready at the check-out area for free. Look for strong thick-walled boxes – those for apples or mikan for example, that are made for “heavy” and fragile items. For bigger boxes that the supermarkets won’t have I recommend Kahma or other home centers. Usual cost is 200 yen.

Profile of a strong, double-walled box

Profile of a strong, double-walled box



Rule #2 Use a Strong Sturdy BOX That’s Big Enough

Same thing – the purpose of the box is to support the weight of the packages around it. So make sure the the box is bigger than the laptop, in all dimensions.

Obvious? Well, that’s what I thought too…

If you have to squueze it in there, if it’s poking out on the sides, then it’s Not Good!

Here’s an example:

Laptop poking out on the sides... (padding removed for illustration purposes)


...and the resulting screen damage

What happened is the package was stood on its side, and others were placed on it. Since the laptop was poking out it wasn’t protected by the box. Pressure from the sides of the screen resulted in the white lines. This is permanent damage and the screen has to be replaced.

Save yourself the hassle. Leave at least 4-5 cm on each side for padding.

* Do NOT put a 13″ MacBook in a size 80 post office box! It barely fits and it’s asking for trouble.


Rule #3 Use a Strong Sturdy BOX That’s Big Enough With Ample Padding

The purpose of the padding is to prevent the PC from rattling around in the box. Bubble wrap, pieces of cardboard, plastic bags or scrunched up newspaper are all fine. Carry cases can also serve as padding. Don’t get too hung up about this – the point is to fill up the box with something so the PC doesn’t move around.
Ample padding does not negate the need for a box! Sending in carry case only or bubble wrap only is asking for trouble!

Leave a Reply

Your email address will not be published. Required fields are marked *

Who Am I?

Hi, Sandor here. Thanks for visiting. Computer trouble in Japan? You've come to the right place!

I am 34 years old, and have been fixing computers since 1994, since before I finished high school. Then I got a degree in Computer Science, had my own PC shop, worked at a top laptop maker in England. Then I came to Japan; it's what I always wanted to do.

I pride myself in providing the best service possible and by being honest about my work. I now service all of Japan by a simple mail-in system. Use the "Contact Me" tab on the top menu to get in touch.

Contact Me


Sandor is the best! If you are someone, like me, who needs to have computer stuff explained ‘like you are a 6 year-old’, then you have come to the right guy! I was having trouble with my wireless modem hookup and also needed to upgrade my RAM memory….Sandor very carefully explained what I needed to do, he even found me some videos on YouTube to help me along. If he thought my questions were silly, (and believe me, I’m sure they were!!), he was very polite and made me feel not so naive in the ways of the computer. Thank you so much Sandor…..I will share your name and this site with anyone who needs the help!! Debbie Kuroiwa, Nagasaki City, Japan

Hey Sandor thanks for the Mac advice and for getting me the hard to find parts for my iMac G4 so quickly. You really saved the day. Thanks again. /RF/ Kanagawa Prefecture, Japan

Hey Sandor: Just a quick note to say thanks for diagnosing fixing my computer so effectively (and so cheaply). I am writing you from my computer now, and it is still running strong! Much gratitude.

Doug Colbert from Anjo, Aichi, Japan

As a truly satisfied customer - I heartily recommend the services of Sandor to anyone having PC related issues. Of all the people I have dealt with regarding PC related issues in Japan – he is the best. Not only is he an expert in his field – but he aims for the most cost effective solution. I have truly benefitted from his good advice & constant updates and genuinely admire his integrity. What more can I ask for ?

Anirvan Mukherjee ( Vice President - Nomura Securities Ltd, Tokyo )

Hi Sandor! I must to say, we have never met as good computer expert as you are! You were the first, who solved our problems as we wanted to, as we needed to. Your work was always quick, professional and practical. And: you never wanted to organize our computer liking yourself! :-) Since you moved to Japan, we all the time hope, some time you will go back to Hungary!

Ági and Gábor from Budapest, Hungary

...He worked well within the team and his attitude and performance was of a very high standard. He was a very honest and reliable member of the team.

Neil Chauhan, my former boss at Rock Direct, UK

Originals (I'm not just making these up)

Trade Secrets Exposed

 "Computer Speed Secrets"

Computer too SLOW?

There's Always Something YOU Can Do!

Sign up NOW for a FREE 7-week e-course!